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WARNING: You pay through the nose for a pair of glasses. Coupons are not accepted for what you really want - then you pay hundreds of dollars for a teens glasses only to have them break and you pay extra for scratch resistance and they scratch worse than if you had never had them protected.

When you go back to have glasses replaced or fixed - you have to PAY THROUGH THE NOSE AGAIN. WARNING!

STAY AWAY FROM JCPenney Vision Center at Fields Ertl Cincinnati Location!!!!!! Run by incompetent staff who are not willing to listen to valid complaints and act like you have to pay for everything or they won't do anything for you.

Reason of review: Poor customer service.

Monetary Loss: $271.

Preferred solution: Deliver product or service ordered.

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Do not Buy Glasses at JCPenney Optical

Machele Imf

Not much sense in paying "hundreds" of dollars for a teen's glasses. Try Walmart Vision and get the cheapest frame they make.

The basic lenses all cost the same for whichever frame you choose. Don't fall for any of the other lens enhancements like scratch resistance, etc. All vision centers make most of their money off the frames. The mark-up is astounding.

And, if you want a "designer" frame you are really irresponsible with your money. As bad as Walmart is as a retail store, their vision store is usually professional and the prices are excellent as long as you don't fall for extras they want to sell you.

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