181 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.9

I called into the JCPENNEY Optical dept (West County Mall-St Louis MO) to schedule an eye appointment for an exam and glasses on Thurs Aug 31. I wanted an appt for Monday Sept 4 (which is a holiday).

I looked on the website to verify your office was open and a Dr was available for eye exams. When I made the appt there were several times open for an eye exam. I noticed there was a 5:30 time frame open and called to make the appt. While making the appt there was not one time when someone mentioned to me it was a holiday (which I knew) and there could possibly be a problem.

The gentleman who took my appt confirmed the appt (actually had to call me back because he could not find my name) and re confirmed the appt on Sept 4. I was on my way back from vacation and around 2:11 decided to contact JCP to confirm my appt. At that time, the gentlemen who answered the phone informed me that my appt was cancelled. Your office opened at 10 am and at 10 am I should have received a phone call that the Dr was not going to be coming in for the day.

He mentioned that he was going to call me in a few minutes to let me know my appt was cancelled. Why was I not notified at 10 am? I have come to this place several times and this was the worst experience I have ever had with this optical dept. They do not care.

I was extremely frustrated and the gentlemen who answered the phone did not care. Never offered to set up another appointment or anything. Just sat dumb founded on the phone and said the Dr was not coming in.

I will never ever come to this optical and will tell anyone who will listen to me never to come here as well. I am extremely disappointed.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Location: 90 W County Center, Des Peres, MO 63131, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Jcpenney Optical Reviews

  1. 74 reviews
  2. 39 reviews
  3. 5 reviews
  4. 7 reviews
  5. 6 reviews
Jcpenney Optical reviews