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On March 22 around 2:00 p.m. I went with my mother to look for glasses at JCPenney Optical at Ridgedale. The man interacting with my mom was very harsh with her. I told my mom we needed to leave because of the way he was treating her. I told the man that if we came...
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1.0
I didn't like
  • Customer service
#1025029
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I went to JC Penny Optical around 11:30 on Mar 15, 2017 (my lunch hour) to pick up my glasses and the Optical shop is closed but it says the store hours 10-6. I keep on going back to check if they are open. The saleslady (mens dept) who is across from the Optical Shop...
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#1021234
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I bought a 550.00 pair of glasses with no-line bifocals and the best lenses. The prescription was totally wrong. The salesperson tried to make think it was me or the size of the lenses. I picked out smaller glasses and the exact same size (48) that I normally wear. She...
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1.2
I didn't like
  • Customer service
#1019791
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Jcpenney Optical Eye Exam Review

Jcpenney Optical
#954811
1.0
Details
Made an appointment for my wife and I for an eye exam. The appointment was made a week in advance. The optical department called me when we were enroute to our exams to tell us the doctor doing exams would not accept Eye Med insurance. This was after they had already insured us of our coverage. Very disappointing experience.
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Jcpenney Optical Eyeglasses Review

Jcpenney Optical
#947774
2.8
Details
My husband and I had a long wait time at this place. Only two people were in and then we were told his glasses would take about 3 weeks before they would come in. I've never had to wait that long for a pair of glasses.
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Jcpenney Optical Customer Care Review

Jcpenney Optical
#945559
1.6
Details
The women that work at the eye Dept are the rudest you will ever meet not so much the young girls it's the old lady she is really fake so fake she will smile at u after she assesess u help u and walk away talking under her breath to the other workers fake fake fake people like that don't need to b around the public she needs to work in a room all alone stew in her rudeness and fake life
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Jcpenney Optical Eyeglasses Review

Jcpenney Optical
#927815
2.0
Details
Ordered new glasses. After three weeks they called and said the frames I selected would not work with the lenses I needed. I went back and selected new frames. They said they would put a rush on it. Three weeks later they still said they were putting a rush on it! I canceled and demanded a full refund. Terrible service, dishonest personnel. Total waste of time.
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Dissatisfied with glasses and customer service.. On 2/18/16 I purchased. A pair of glasses for $285.00. I came back a month later to have an adjustment for being too loose. Then about the first of Aug. their was a scratch going through the inside of the glass. I called...
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Anonymous
kim

i think you were abusing the warranty

#1017912
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I purchased my glasses last during your special 2 for $99. It was great the price included the eye exam and any 2 frames under $100 and lenses with no line bifocal for a total of $130. I loved the eyeglasses and the service. I went back this year and was told the same...
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2.5
#1010954
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In Nov of 2016 I had my eyes examined at JC Penney Optical in Columbiana Mall. Afterwards I returned to pick out frames etc. About a week or so later I went back to pick up my new glasses and that is when all of the troubles began. The frames were not the ones I picked...
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#998845
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The person I dealt with was not just a salesperson but the manager of the optical department at J.C. Penney at West County Mall in Saint Louis. I went to purchase glasses for my son for a Christmas present. He picked out the glasses and the woman calculated the price....
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1.0
I didn't like
  • Dishonest salesperson
#998027
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Do not buy glasses-go anywhere but JCPenny! The facility that makes glasses is in New Jersey-THE ONE FACILITY!! this means your glasses take what they say will be "2-3 weeks" but is really like 5-6 weeks and trust me probably longer with the upsells on the glasses! You...
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1.4
I didn't like
  • Resolution to a defective product
  • Wait time for glasses
#994511
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I'm on my second set of scratched up progressive bi-focal lenses in less than a year's time with these cheaply made, but overly priced glasses from JCPenney in Eastview Mall, Victor, NY. In 30 years, I've NEVER had to replace glasses for scratches. Of course, I bought...
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Anonymous
Ella

I agree!!! I've gone back with a month because the antiglare started coming off and they scratch so easily! They are not worth buying at all! Never going back

1.0
#991841
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The JCPenney in Columbia SC (Columbiana Mall) schedules appointments 2 days a week (in December at least) only. I scheduled my appointment online for 12/27 and received a call the next day that "the doctor needs to be out of town that week and please call back to...
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#975003
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