Jcpenney Optical
Reviews and Complaints

Very expensive. Were not willing to exchange pair of glasses within two weeks after purchased.

Wanted me to pay for the exchange for additional modifications.

New glasses didn't help much with vision. All an excuse just to make more money and not care about customer satisfaction or well-ebing.

My husband and I went so that he could get his glasses either refilled (wanted to use the frame again if possible) or get new glasses. Though it was 30 mins before closing, the lady who was there was super kind to not only stay and assist us but also assisted 2 other clients as well though it was after closing time.

She was super helpful, funny, and just an overall great person. She made us feel comfortable and was not pushy or rushing us to make decisions on our selections. She made sure when knew about the warranty as well.

Thanks so much to her assistance with our process. I am excited to go back for my own glasses in the near future.

Anti-glare and Anti-scratch coating came off.

The man who helped me was great just the glasses were terrible.

I wont go back.

2 women working in the optical dept., first completely ignored my husband who needed to look at glasses. He was the only one there at the time.

Then another customer lady came in to the optical dept. And one of them immediately waited on her!! She had the nerve to yell at him when he went to sit down on a chair that she said she hadn't sanitized yet.

Not his fault, she was too busy doing nothing to get it done! This is part of the complaint!don't

Had the exam there, ordered glasses came in wrong, sent back, again came back wrong. Had new exam stated a mistake was made, ordered again.

Explained I was leaving on a 7 week vacation in 3 days and needed a refund. NO REFUND.

They would reorder them again, I had to cancel my vacation. They could send them to me, but didn't have a great deal of confidence they would be right, will NEVER go here again

The Optician at the St. Peters store told me they accepted Eyemed insurance so I went ahead and purchased 2 pairs of glasses.

After I filed the claim Eyemed advised Penny's was out of network and only paid a small amount for the glasses. I won't be back to Penny's

They dont know what happened why its taking so long to get my glasses

Husband and went to get our glasses. Took way too long then no one ever answers the phone.

Then added the insurance to our bill without asking. Then my glasses broke. Went to get fixed, and they take glasses and afterwards they say there is a $24.00 co -pay.

WHAT? Anyway do not waste your time

Or Money.

My eye glasses have a wide side, which is hard to make adjustments and is uncomfortable after 6-7 hours of wear. I bought a cushion to help with the uncomfortableness.

Still hard to make it completely comfortable. Especially with me only having one eye to see, and MUST wear eye glasses all day. I find myself leaning to my other pair of glasses more, due to being a lot more comfortable. Me Paying a lot of money for both glasses , which I bought at the same time.

I should be able to enjoy both glasses in case If breakage or need repairing. I no longer have a second pair to lean to, with full comfort.

I am so mad!!!! Ive been to JC Pennys optical 5 times!!!

And they are never open!!! Their website says theyre open NOW but theyre not!

JCPenny does not give their customers their optical prescription that they paid for.

I explained to the doctor that I cannot see clearly and she claims there is nothing she can do. I bought two pairs of glasses one our sun glasses and I complained that when they send over to have the lenses made that area does not line them up correctly.

So my sun glasses went back and they are a little better, but to give you my every day glasses is tuff because I can not see out of my old lenses and it takes two weeks for them to come back, Plus and your customer service rep advised me that you accept Independent Health and she even billed the account in front of me.

I was denied for non par provider.. I am very unsatisfied, I will never recommend or return again to your optical department.

Paid $449.00 for their $179.00 two pair for one price glasses. It has been 3 weeks and can't reach them by phone!

My husband needs his glasses. Im waiting for a call back from Joe to see what can be done. He said they are completed and ready to be shipped.

Jeffrey Strandberg 732580****

Have sent my glasses back 3 or 4 times since last Dec. The right lenses didn't fit the frame and kept popping out.

The last time the RX in the left eye wasn't correct. Just picked the glasses up again Wed 3/18 thought they were ok but again the right lense keep popping out and if you look at the glasses you can see the lense is obviously too big and or small and don't fit correctly they did refund $50 and I gave bern more than payment at this point I just want me money refunded becaus they can't fix the problem id appreciate a response as soon as possible.

I cant take them back to the dtore because they are closed. I have poor eyesight and I currently wearing old glasses which are driving me bonkers