I am issuing this complaint to whomever is wise enough to listen. JC Penney optical is a horrible company. I bought a pair of glasses there about a year ago and tried to get the glasses repaired. The initial lady who sold them to me quit after having screwed up 7...Read more
Jcpenney Optical - Pissed
JC Penney closed the east side location and now they do not know where my optical records are. Additionally doing business with this company is not convenient because of the travel distance involved and their lack of cooperation with mailing the product.
Jcpenney Optical - Eye glasses
I brought my prescription in one ago. In that time frame the lab had my glasses for 3 weeks. The first set broke....took in.....second set broke.....took them in and now third time around, the glasses are not worth a nickel......I am requesting a full refund.
September 13,2017 I recently stopped into the JC Penny Optical Center in Myrtle Beach. I did't really need new glasses as my prescription hadn't changed. However I am having trouble driving at night due to glare from oncoming headlights and I thought anti-reflective...Read more
I didn't like
- Poor response to complaint
- Poor response to complaints
I called into the JCPENNEY Optical dept (West County Mall-St Louis MO) to schedule an eye appointment for an exam and glasses on Thurs Aug 31. I wanted an appt for Monday Sept 4 (which is a holiday). I looked on the website to verify your office was open and a Dr was...Read more
Des Peres, Missouri
The glasses didn't fit well and all they did was adjust them and adjust them over and over. when I wore them I would get dizzy and the sidewalk would look all like a hill . They broke before the year was up. When I purchased them I was told that I didn't have to buy...Read more
- Do no like
I didn't like
- Dishonest salesperson
I went to jcpenny store in elmhurst queen mall. I was working a lot and forgot to refill my contact need and encounter someone who didn't greet me, paid 66 dollar and ask for a sample and she said we don't give sample and I said can I call Wednesday to see if you...Read more
I went to the Tacoma Mall Penny's to purchase glasses. I don't have insurance for eye care so I went for their $99 dollar special. First you have to find a frame that is under 100, of which there is very few. most are $120 and up. When I finally did find a pair. she...Read more
First of all, i am disabled and on a fixed income. I went to the Salem JCP Optical in November 2016. I got glasses to the tune of $370, I got progressive, scratch resistant, glare reducing lenses and a 1 year warranty. These glasses are ***! I have to look down to the...Read more
First of all the frames I picked out they said they would save for me and they could not find them.. second the doctor just wrote out glasses for ready.. I wear bifocals all the time.. so when the lady that was putting my order together she could not read the numbers...Read more
I didn't like
- Product delivery
- Optical department was in hagerestown md
- Optical dept was in hagerstown md
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