Jcpenney Optical
Jcpenney Optical Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jcpenney Optical has a 1.8 star rating from 66 reviews; most customers report dissatisfaction with reliability, customer service, and perceived high prices, with 84% unfavorable feedback.
Positive Feedback
Some locations and employees receive praise for attentive care and helpful optometrists, with selection of frames and occasional smooth exams noted.
Negative Feedback / Risk Areas
- Frequent Jcpenney Optical reviews cite poor customer service and rude staff.
- Repeated reports of defective or poorly centered lenses and quality issues.
- Chronic delays, lost orders, and problems with billing, refunds and insurance claims.
- Inconsistent store policies on returns, withheld prescriptions, and warranty handling.
Key Takeaways for Future Customers
- Check local store reputation and employee names before ordering.
- Get an itemized bill and your PD/prescription in writing at visit.
- Confirm your insurance is in-network and clarify refund policy up front.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jcpenney Optical has a 1.8 star rating from 66 reviews; most customers report dissatisfaction with reliability, customer service, and perceived high prices, with 84% unfavorable feedback.
Positive Feedback
Some locations and employees receive praise for attentive care and helpful optometrists, with selection of frames and occasional smooth exams noted.
Negative Feedback / Risk Areas
- Frequent Jcpenney Optical reviews cite poor customer service and rude staff.
- Repeated reports of defective or poorly centered lenses and quality issues.
- Chronic delays, lost orders, and problems with billing, refunds and insurance claims.
- Inconsistent store policies on returns, withheld prescriptions, and warranty handling.
Key Takeaways for Future Customers
- Check local store reputation and employee names before ordering.
- Get an itemized bill and your PD/prescription in writing at visit.
- Confirm your insurance is in-network and clarify refund policy up front.
Media from reviews
Whiting, New Jersey
Unhappy
First, my eyes didnt really change & I didnt need glasses. I found this out after the order was placed.
Had I known, I wouldnt have ordered glasses. Not such a good selection of glasses. Also, I was told a lump sum for my bill.
I would like to have known how much the lenses were & have my bill itemized. Way way overpriced too.
User's recommendation: Don’t go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
they say they take Humana,Eyemed but after the exam they say your network does not accept out of net work,which means they take all insurance but they are not in network
Festus, Missouri
Maureen in south co store is awesome
2 times I visited your south county store I was assisted with care and understanding.
You Maureen is a blessing to your customers
User's recommendation: See Maureen!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Puyallup, Washington
Worst Customer Service
I'm still waiting for a refund!!!
Sales associates are so laser-focused on commissions that they don't advise you on how different frame measurements will affect your ability to see correctly through lenses. I spent $400 on a pair of progressive glasses that are unusable.
Their resolution is 'too bad, so sad'... worst customer service ever!
- Commission based sales
- Purposely omits vital information in order to get sell
Preferred solution: Full refund
User's recommendation: Take your business elsewhere
Fairmont, West Virginia
If I could give 0 stars I would.
I placed an order for contacts over 4.months ago using my insurance and paid $127 cash. Never heard from the Triadelphia WV store for order.
Coorporate sent.me complimentary contacts till mine came in. Still have not heard from store. Now Coorporate is saying the complimentary contacts were my order. I'm out $127.
VERY BAD BUSINESS and Coorporate was rude today.
I have recommended JCP optical to many friends/family and have gone there for years. You would think they could make it right.
User's recommendation: They have very bad customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAfter reading all the bad reviews
I see where all the bad reviews are from you need to come to see Dr Chris and Simone at jcp Eastwood mall
Best I've ever had just the best i cant say enough about these two from the welcome you get to the just truly the best experience you could ever have.***** i have recommended them to everyone I know and i do hair and thats alot of people.
User's recommendation: Try them you will never go any where else eagain
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
BAD QUALITY- DONT WASTE YOUR MONEY- DEFECTIVE ITEM CANNOT BE RETURNED
I recently had an incredibly disappointing experience at JCPenney Optical, assisted by Betty. The quality of the glasses I received was abysmal. I have always ordered from America's Best and never had any issues, but this time I decided to purchase two pairs of progressive glasses from JCPenney Optical. Unfortunately, both pairs were of poor quality with badly centered lenses and small focal points, making it impossible to move my head without losing vision.
Despite numerous attempts to resolve the issue, JCPenney Optical refused to provide a refund or store credit. I made five trips to their store to claim the glasses were made incorrectly, and each time they falsely claimed they sent them to the lab. After five months of back and forth, I received the glasses back in the same poor condition. This clearly indicates that their quality is simply unacceptable.
Do not waste your money buying glasses from JCPenney Optical. I deeply regret switching from America's Best, which truly lives up to its name in terms of both price and quality. Additionally, Betty exhibited deplorable business and customer service practices. She had the bad manner of hanging up on calls and not answering calls based on caller ID. This kind of behavior is completely unacceptable and further highlights the lack of professionalism at JCPenney Optical.
- No return allowed on defective item
- Bad customer service
- High prices
Preferred solution: STORE CREDIT. they cannot make good quality glasses.
User's recommendation: AMERICAN BEST for best quality and prices
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Saint Cloud, Florida
Upset for delay !!!!!!!
This time was the worst service that I have received from this Optical; years before I never had any problems always being on time, but this year, unfortunately, my order made a month ago is not here yet and when I call is always the same smiling answer "Oh here said it was shipped almost 2 weeks ago but is not here yet"
Dallas, Texas
I need my glasses !!!!
I ordered my glasses and my order was cancelled for some unknown reason I just had cataract surgery and I desperately need my glasses
I also will request an reimbursement for this order
I will no longer purchase my glasses from your company I need an immediate response
I purchased my sunglasses and glasses from the Jc Pennys in Mesquite Texas
User's recommendation: I usually order my glasses from your company but this time my sunglass came in but my regular glasses did not come in due to a cancellation which was unknown to me came in but my regular glasses were cancelled without my permission for an unknown reason. I need my glasses as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMuy enojada y despcionada con la óptica
El 14 de junio de 2024, sometí una orden para un par de lentes, incluía uno regular y otros de sol. La mujer que atiende allí me dijo que tardarían dos semanas en llegar.
Tengo una semana de estar hablando y me dicen que hoy y que mañana, y nunca llegaron. Estoy demasiado molesta y no puedo hacer nada. No cometan el mismo error que yo, no vuelvan a comprar en JCPenney Óptica. Hoy es 7/11/2024, la empleada me dice que ella se refería a dos semanas hábiles.
Le dije: 'Nunca mencionaste eso, solo dijiste dos semanas', así que ahora dice que tengo que esperar que de aquí al lunes deben de llegar, osea 7/15. Ella solo se disculpa, eso a mí no me sirve y, obviamente, dice que no puedo cancelar.
User's recommendation: Nunca compren en JCPenney óptica chequen los reviews antes
Clearwater, Florida
Resolved: I have bought 4 pairs of eyeglasses and everyone has started to crack.
Four pairs of glasses that aren't even two years old have hairline cracks starting in every one of them. They replaced lenses in two pairs and not even a month later, they are already showing hairline cracks. They need to replace the lenses or switch to a company that has quality lenses.
- Cute frames
- Defective glasses
Preferred solution: Full refund
User's recommendation: Don’t buy from there, or be aware of the issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesquite, Texas
My contact lenses!!
It's almost a month and I have not received my contact lenses!!
I have been a JCPenney optical customer for over 20 years this is ridiculous.The nice lady in the optical department has repeatedly tried to locate my contact lenses.The only answer she gets is soon.WHAT!!
- Great in store customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Only if JCPenney improves on their faster delivery of products to the customer and not leaving them waiting for their eyewear to arrive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had great results
I am 74 years old. I have been wearing contacts for years.
I have always had trouble seeing because of an injury to my left eye. When I saw DR Wolff at JC Pennys Optical, I could see clear. He has been the only Doctor to give me clear vision.
He is smart, professional, and affordable. I had to let people know.
User's recommendation: He is the very best eye Doctor.
Resolved: I have had 4 pairs of glasses bought at different times and they all have hairline cracks .
Use a glass company that provides quality eyewear. Whom ever they're using isn't doing a good job. Defective eyewear.
User's recommendation: Go elsewhere
Chico, California
I Bought a pair of glasses that I really liked
My glasses broke once, then the right side arm fell off. I thought it was a screw, but I don't think so.
User's recommendation: They are nice glasses, I would shop again.
Had a great experience.
Made an appointment for my eye exam and was warmly welcomed in by the friendly staff of the JC Penny Optical department at the Tucson Mall in Az. Dr.
Dourdian is very nice and knowledgeable. The 2 workers; Margo and Dante were a great team and were helpful and professional.
User's recommendation: Strongly
About
, ,
JCPenney Optical offers wide assortment of eyewear and eye care services for people who have poor eyesight and need vision correction. Here you can have your eyes examined by independent state licensed Doctors of Optometry in order to choose eyewear correctly, and pick any of eyeglasses, sunglasses or contact lenses that will fit you. The company has a great set of frames that will definitely impress you with variety of colours and shapes. JCPenney Optical™s fashionable designer frames have trusted brand names so you can be sure in their quality. On its web-site visitors can enjoy trying new glasses on right from home in special online fitting room: you just upload your photo and choose any glasses.
Jcpenney Optical is ranked 174 out of 2017 in Medical Supplies and Equipment category
USA
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HI, I am sorry to hear of your experience. the JCPenney Optical Corp.
Customer Service team may be able to assist you. You can reach them at 866-435-**** Thank You Carmella