
Jcpenney Optical
Jcpenney Optical Overview
Jcpenney Optical has 1.7 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Do no like, Convenient to my work.
Cons: Customer service, Poor customer service, Defective glasses.Recent recommendations regarding this business are as follows: "Don’t go there", "Not to be one. Shop somewhere else.", "Negative", "Never go there", "Dont purchase JCPenney optical".
Jcpenney Optical has 1.7 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Do no like, Convenient to my work.
Cons: Customer service, Poor customer service, Defective glasses.Recent recommendations regarding this business are as follows: "Don’t go there", "Not to be one. Shop somewhere else.", "Negative", "Never go there", "Dont purchase JCPenney optical".
Most users want Jcpenney Optical to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
















This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Very bad customer service
Preferred solution: Apology
Montebello town center JCPenney optical very rude person
Preferred solution: Nothing
User's recommendation: Don’t go there
Closed during listed hours of operation.
User's recommendation: Not to be one. Shop somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complain
User's recommendation: Negative
Misinformed information
User's recommendation: Dont purchase JCPenney optical
Very disappointed
User's recommendation: Never go there
Still waiting for my glasses a month and a half later
User's recommendation: If they continue to use the same lab, DON’T DO IT!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Great customer service
User's recommendation: I recommend this business
Ordered 4/22 still no glasses 7/21
- Convenient to my work
- Insufficient service
Preferred solution: Full refund
User's recommendation: Don't go
Love JCPenney optical! Mellissa specifically! She has been a great help to me when picking out glasses. I will forever go there to get my glasses. But mainly because Mellissa is there to help me.
I really give jcpenny optical on south lake. Pkwy N a 0 they haven't had someone working in that store that knows what they are doing in a long time the people that's in their is only working for a pa
Preferred solution: Let the company propose a solution
Won’t give me my PD after paying for my exam.
Preferred solution: Deliver product or service ordered
User's recommendation: absolutely not
They don't call to inform you that your glasses order is in
Preferred solution: Let the company propose a solution
User's recommendation: Don't believe they will call you cuz they won't
They only sell you a one year warranty but still you have to pay,
- High price on lenses and frames
- Selection of glasses
Preferred solution: Need information on the Sun if they can change the prescription in the same frames
User's recommendation: I might not , too expensive and frames are too high
Advice
Late arrival of glasses
User's recommendation: Be more specific to clerk as to arrival date of product.
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If we don't take your insurance plan in or out of network, our promo still is about 35-50 percent likely to save just as much if not more than what your insurance covers. The retail value of a 2 pair package varies, you paid 400 which means the retail value is actually anywhere from 600 to 800 dollars.