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Early June 2018 i purchased regular glasses and sunglasses. When they arrived I could not read anything from either of them. They were sent back. Today, after my month long trip that I told them i was going on, and they put a rush order to get them here before my trip,...
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1.5
I liked
  • Selection of glasses
I didn't like
  • Product excellence
#1307084
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Jcpenney Optical - Wrong Rx used & very rude people

I took broken glasses in for new ones. They came back with old Rx & I could not see. The manager at the Penny Store in Westland Mi was very rude & combatant. She could not find correct Rx & could not explain how a Rx they “did not have” got in their frames.
2.1
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Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1305860
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Jcpenney Optical - Worse glasses ever!

Worse fitting glasses and can’t see out of these glasses, have some kind of film on the lenses, even after clearing as instructed by sales person, they still cloud up.
#1303714
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Jcpenney Optical - Visit ok..glasses no good

Just got glasses can’t see right...old glasses are better...going back
#1283123
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I had an eye exam, ordered glasses. Lenses came back, they were too strong for my eyes. Was told to give it a few days. Called 3 days later, made appt with doc again. She said rx too strong. Ordered new lenses with new rx. They came back wrong. I could not focus on...
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2.9
#1267939
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I spent over $800 in that place and was told that my glasses would be ready in 5-7 days for pick up. 2 weeks went by and no one called me to say anything. So I picked up the phone to ask what’s the status of the order and why I haven’t received a call. The guy who...
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#1266838
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Jcpenney Optical - Junk glasses and didn’t get what I paid for.

Got what they said was the best lenses they had and after waiting forever to get them in you couldn’t see through them. Sent them back off 3 times and they are a joke.
#1248284
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When I picked up my glasses I was unsatisfied with them. I told the woman that they aren't right and was told about adjusting to the new prescription and how her first glasses took her months for her to adjust to them. I went through this same $%@*& B/4 with the same...
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#1238370
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We bought 6 pairs of glasses $900.00 total... the people that work at the two jcp we have used in Little Rock and N. Little Rock Ar. are not knowledgeable or trained well. First of all when we went to pick up my husbands glasses the guy which is a manager??! Broke one...
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1.0
#1237113
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Jcpenney Optical - Now what?

Okay so now that I have a review number what's going to happen? Is JCPenney going to call me? Are they going to take care of glasses? They don't say anything but tell you you have a review number okay?
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Website
#1225333
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