Jcpenney Optical
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Jcpenney Optical Overview
Jcpenney Optical has 1.7 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Do no like, Convenient to my work.
Cons: Customer service, Poor customer service, Defective glasses.Recent recommendations regarding this business are as follows: "Don’t go there", "Not to be one. Shop somewhere else.", "Negative", "Never go there", "Dont purchase JCPenney optical".
Jcpenney Optical has 1.7 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Do no like, Convenient to my work.
Cons: Customer service, Poor customer service, Defective glasses.Recent recommendations regarding this business are as follows: "Don’t go there", "Not to be one. Shop somewhere else.", "Negative", "Never go there", "Dont purchase JCPenney optical".
Most users want Jcpenney Optical to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Jcpenney Optical Reviews
"Love JCPenney optical! Mellissa specifically! She has been a great help to me when picking out glasses. I will forever go there to get my glasses. But mainly because Mellissa is there to help me."
JCPenney has an outstanding employee Mellissa who works on Optical. She has given me wonderful service time and time again. I highly recommend anyone to go...
"Very bad customer service"
I went for eyeglasses the service woman did not move from her chair to help us , she was shouting in bad minor , did not answer most of our questions and made...
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Verified Reviewer |
Woodbridge, New Jersey
Very bad customer service
Preferred solution: Apology
Montebello town center JCPenney optical very rude person
Preferred solution: Nothing
User's recommendation: Don’t go there
Austin, Texas
Closed during listed hours of operation.
User's recommendation: Not to be one. Shop somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guaynabo, Guaynabo
Complain
User's recommendation: Negative
Coventry, Connecticut
Misinformed information
User's recommendation: Dont purchase JCPenney optical
Orlando, Florida
Very disappointed
User's recommendation: Never go there
Las Vegas, Nevada
Still waiting for my glasses a month and a half later
User's recommendation: If they continue to use the same lab, DON’T DO IT!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hoffman, New Jersey
Great customer service
User's recommendation: I recommend this business
You should pick up the phone, call them, ask for the manager, describe the employee, give date and time you were there and tell the manager how helpful they were. That way that manager will get the message.
Canton, Ohio
Ordered 4/22 still no glasses 7/21
- Convenient to my work
- Insufficient service
Preferred solution: Full refund
User's recommendation: Don't go
Brookfield, Wisconsin
Love JCPenney optical! Mellissa specifically! She has been a great help to me when picking out glasses. I will forever go there to get my glasses. But mainly because Mellissa is there to help me.
Houston, Texas
I really give jcpenny optical on south lake. Pkwy N a 0 they haven't had someone working in that store that knows what they are doing in a long time the people that's in their is only working for a pa
Preferred solution: Let the company propose a solution
My manager does re strings with nails in under 15 minutes, I take 30 minutes to an hour with no nails
Tucson, Arizona
Won’t give me my PD after paying for my exam.
Preferred solution: Deliver product or service ordered
User's recommendation: absolutely not
It’s a liability if you were given your PD and you got in an accident with the glasses on you could sue because PD was wrong
Spring Hill, Florida
They don't call to inform you that your glasses order is in
Preferred solution: Let the company propose a solution
User's recommendation: Don't believe they will call you cuz they won't
Houston, Texas
They only sell you a one year warranty but still you have to pay,
- High price on lenses and frames
- Selection of glasses
Preferred solution: Need information on the Sun if they can change the prescription in the same frames
User's recommendation: I might not , too expensive and frames are too high
A 2 pair package priced at 500$ Likely has a retail value of over $800. Lots of insurance plans won't even save you that much!
Lake Havasu City, Arizona
Advice
Lehighton, Pennsylvania
Late arrival of glasses
User's recommendation: Be more specific to clerk as to arrival date of product.
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If we don't take your insurance plan in or out of network, our promo still is about 35-50 percent likely to save just as much if not more than what your insurance covers. The retail value of a 2 pair package varies, you paid 400 which means the retail value is actually anywhere from 600 to 800 dollars.