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Had an appointment at 2:15 today. Received a phone call ask me to come early! Ok we least at 1:33 pm arrived at 1:50 pm only to find everyone at lunch. The sign said be back at 2:15...... That was my my scheduled time. So he wanted me their waiting for him for 25...
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1.0
I didn't like
  • Very poor service
#1379203
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I went to JC Penny Optical today for my scheduled appointment at the Village at Sandhill in Columbia, SC. When I arrived there was a customer selecting frames, and I was taken in for my eye exam. I want to let you know the Optometrist was GREAT! He was very thorough...
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Anonymous
Customer

I'm sorry but I really do not understand why you are so upset. Sounds like there were 2 employees and 1 apparently new. It sounds by what you wrote you want 100% of their atte...

1.0
#1343740
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Jcpenney Optical - Lens fell out

One of my lens fell out, no big deal, go tp jc penny to have repaired. I called, but no answer, just thought busy? Upon arrival i find a be back at 315 sign, with a mother n her 2 chdren already in line. It was few days before school starts..REALLY, in the mall, on a Wednesday at 245. Back at 315 totally respectable!!
1.0
Details
Customer service
#1341814
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I have worn glasses for 70 years and have never gotten such a bad pair of glasses.paid nearly $400 for them and they are so scratched I can hardly see out of them, have only had them six months.went to store and talked to person who sold them to me and she wasn,t...
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1.0
#1339356
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It has been a year (06/2017)- since I bought JCPenny lenses and frames. To start, JCP managed get the prescription wrong, since these were Progressive lenses in HD, JCP told me I needed time to adjust. BS - I had been wearing progressive lenses for over 25 years. They...
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#1337915
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I can't believe all the bad reviews. My experience at the Niles, Ohio Eastwood Mall store is great. Dr. Chris Bobeczko is great and tries to give you whatever you are looking for within the boundaries of your prescription and vision situation. The staff are FANTASTIC....
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#1337347
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Jcpenney Optical - Eye glasses

August of last year i purchased the 2 pair of glasses for 99.00 at jc penny culver city.i have never been able to see out of them and actually one pair the arm was broken. Have been out of town taking care of family member unti recently. I took the glasses back n was told nothing could be done. I see better with my old glasses than the new ones i purshased at jc penny. Help please
#1335413
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Jcpenney Optical - Bad eye exam

The doctor was in hurry.. dint check the eyes properly. Overall they don't do full eye checkup like real doctors from private office do. If u buy frames they treat u good else they want to let go off u soon . This happened in broward mall Florida
1.3
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1335370
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Jcpenney Optical - The worst place ever

Omg, this guy Mike the tech stopped doing my order to clean up and take the garbage out. He works so slow with no sense of urgency. Speed it up my appointment was at 4. Still here 1 hour and 45 mins later. People are coming in but keep walking out.
1.0
Details
Customer service
Layout of Store
#1330526
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Early June 2018 i purchased regular glasses and sunglasses. When they arrived I could not read anything from either of them. They were sent back. Today, after my month long trip that I told them i was going on, and they put a rush order to get them here before my trip,...
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1.4
I liked
  • Selection of glasses
I didn't like
  • Product excellence
#1307084
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