Kaesen Rcc

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Verified Reviewer
| map-marker Woodbridge, New Jersey

Very bad customer service

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I went for eyeglasses the service woman did not move from her chair to help us , she was shouting in bad minor , did not answer most of our questions and made us standing by the front desk while she is sitting , we asked about deals going on , she said such and such store has better selection and deal , go there
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Preferred solution: Apology

Nikia Soo

Montebello town center JCPenney optical very rude person

Was there the Labor Day weekend on line it said they close at 5 I was there before 4 and she was closing already was very rude and didnt even want to help I will never recommend that place it was the lady with white hair
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Preferred solution: Nothing

User's recommendation: Don’t go there

Anonymous
map-marker Austin, Texas

Closed during listed hours of operation.

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Never able to speak to an employee in the optical department during business hours, always rolls to voice mail. Has been close to 3 weeks since i ordered my glasses with no followup by the department. Arrived Saturday at 11:30 during business hours and the department was closed. Have been a customer for years. This is shameful.
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User's recommendation: Not to be one. Shop somewhere else.

Isabel P Aqd

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Verified Reviewer
| map-marker Guaynabo, Guaynabo

Complain

Two erkes ago I received my eye glasses (2 pair). I had order the lightest glasses. The day I start wearing the new glasses I had an strong headache, also pain in the nose for the pressure and it last 3 days. I had to go to my doctor because the pain and I had to rest in bed. I went to JCP in Plaza las Américas in San Juan to change the glasses,not the frases, since I have a month according to the garanty. The mannager is never available and the other employs are telling me that the glasses cant be change. That I have to buy 2 complete pair of glasses, and pay for then, because my insurance dont cover the change of glasses. I have been a JCP Optical custumer for more than 40 years. I hope your office can help me solve this problem. On Saturday I have an appoinmet with the mannager, I dont even know his name, but I hope I dont have to take other actions.
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User's recommendation: Negative

Anonymous
map-marker Coventry, Connecticut

Misinformed information

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I was reassured my $400.00 2 pairs glasses would be covered by my insurance . Unfortunately i was denied and after calling store the representative told me she never said that. I was ignored and given no help. I will never purchase from your store again. d
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User's recommendation: Dont purchase JCPenney optical

1 comment
Lensl0rd

If we don't take your insurance plan in or out of network, our promo still is about 35-50 percent likely to save just as much if not more than what your insurance covers. The retail value of a 2 pair package varies, you paid 400 which means the retail value is actually anywhere from 600 to 800 dollars.

Anonymous
map-marker Orlando, Florida

Very disappointed

Been there twice had to pay for examination never got the glasses right and they didn't even to care!ne
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User's recommendation: Never go there

Georgie W Ujv
map-marker Las Vegas, Nevada

Still waiting for my glasses a month and a half later

The folks at JC Penney Optical at the Tucson Mall were very polite, helpful and professional. Unfortunately, the lab that they use was none of these things. I ordered two very basic prescriptions with two different frames. Apparently this is way beyond their capability. Weeks went by, one pair came in but was broken. Two pair arrived eventually with identical frames. The very nice optician/clerk told me to keep both, and would put a rush on the correct frames. Almost two weeks (rush?) and still no glasses. Of course they have my money, so where is the incentive?
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User's recommendation: If they continue to use the same lab, DON’T DO IT!!!

Cindy F Mcm

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Verified Buyer
|

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Verified Reviewer
| map-marker Hoffman, New Jersey

Great customer service

Jcpenney Optical - Great customer service
I dont normally write reviews but I had such a good experience there I just had to say something. Unfortunately, I didnt get the womens name but she was the kindest most helpful employee ever! I went to the east brunswick store in the mall. It was June 25th 2022. I had snapped my prescription sunglasses in half. I asked if they could be repaired which I already knew was not likely and I was going on vacation in one week. Unfortunately even if I bought a new pair they would not arrive on time. The sales women says well let me see if I could find a frame that will fit my lenses. I didnt even know that was a thing. She happened to find a pair that was close to my lenses and proceeded to heat them up to make them fit! She worked on them for quite some time very patiently until she got them perfect. The whole time having pleasant conversation with me. I was glad to pay the reasonable price for the frames, considering I was planing to buy a whole new pair at any cost just to have them for my trip. You just dont find sales people like this very often anymore. I am so grateful that she was the person working that day. She definitely deserves a raise!
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User's recommendation: I recommend this business

1 comment
Guest

You should pick up the phone, call them, ask for the manager, describe the employee, give date and time you were there and tell the manager how helpful they were. That way that manager will get the message.

Mary D Qje
map-marker Canton, Ohio

Ordered 4/22 still no glasses 7/21

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Order was lost reordered not correct measurements kept trying to return glasses was put off till umreturnable. Reordered again still ne glasses. Paid cash for these and I've had better service and product from my medicaid.
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Loss:
$300
Pros:
  • Convenient to my work
Cons:
  • Insufficient service

Preferred solution: Full refund

User's recommendation: Don't go

Sonja P Hbx
map-marker Brookfield, Wisconsin

Love JCPenney optical! Mellissa specifically! She has been a great help to me when picking out glasses. I will forever go there to get my glasses. But mainly because Mellissa is there to help me.

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JCPenney has an outstanding employee Mellissa who works on Optical. She has given me wonderful service time and time again. I highly recommend anyone to go there.
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Anonymous
map-marker Houston, Texas

I really give jcpenny optical on south lake. Pkwy N a 0 they haven't had someone working in that store that knows what they are doing in a long time the people that's in their is only working for a pa

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Jcpenney Optical - I really give jcpenny optical on south lake. Pkwy N a 0 they haven't had someone working in that store that knows what they are doing in a long time the people that's in their is only working for a pa
I went in the 5856 E Sam Houston Pkwy Houston TX location I stayed in their for nearly 2 hours just to change the plastic inside my glasses Ailene MaMarquez. Hands was very shakey her nails was too long to pick up the little screw she finally got one in but the other on she added a loner screw because she ended up striping the hole and not putting the other plastic on the other side leaving me not being able to were my glasses I was bless u walk their because I have a restriction I have to have glasses in order to drive . I stop goin to that store because the people that works in their never accommodate me so I started going to the Meyeland location so I call that location to help assist her I work on mon and I need my glasses and I'm still without them today because Ailene Marquez cannot perform her job!!!
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Preferred solution: Let the company propose a solution

1 comment
Lensl0rd

My manager does re strings with nails in under 15 minutes, I take 30 minutes to an hour with no nails

Daniel P Zst
map-marker Tucson, Arizona

Won’t give me my PD after paying for my exam.

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i paid for my Eye exam and was told they cannot give me my PD that its against company policy so I cant order glasses from anywhere but them .
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Preferred solution: Deliver product or service ordered

User's recommendation: absolutely not

1 comment
Guest

It’s a liability if you were given your PD and you got in an accident with the glasses on you could sue because PD was wrong

Anonymous
map-marker Spring Hill, Florida

They don't call to inform you that your glasses order is in

My husband ordered glasses and apparently the order came in, but they never called him to pick them up like they state they will. Then I ordered (about 6 months after) and the same thing happened to me. It appears they don't care about how that appears in terms of customer service
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Preferred solution: Let the company propose a solution

User's recommendation: Don't believe they will call you cuz they won't

MA S Yjl
map-marker Houston, Texas

They only sell you a one year warranty but still you have to pay,

Their offers are not cheap every time I get my glasses I pay $500 for 2 pairs, I brougth a pair of sun glasses that I had forgot in someones house and got them back as they were , but now I need to change the prescription and they said it cant be done , frame and glasses are still new,
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Pros:
  • High price on lenses and frames
  • Selection of glasses

Preferred solution: Need information on the Sun if they can change the prescription in the same frames

User's recommendation: I might not , too expensive and frames are too high

1 comment
Lensl0rd

A 2 pair package priced at 500$ Likely has a retail value of over $800. Lots of insurance plans won't even save you that much!

Anonymous
map-marker Lake Havasu City, Arizona

Advice

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Advice - don't accept an 11:00 AM appointment here on Tuesdays as they don't open the doors until 11:00 AM. The doctor is great when you get to see him but scheduling never goes smoothly.
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Anonymous
map-marker Lehighton, Pennsylvania

Late arrival of glasses

Jcpenney Optical - Late arrival of glasses
Ordered glasses from JCPenney optical. Took 6 weeks to get them. I was told 7-10 days. Went in to JCPenney optical and they had arrived. I was pleased with the product. I was going in to cancel the order. I was pleasantly surprised, when they had arrived!
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User's recommendation: Be more specific to clerk as to arrival date of product.

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