Most helpful review
Jcpenney Optical - I really give jcpenny optical on south lake. Pkwy N a 0 they haven't had someone working in that store that knows what they are doing in a long time the people that's in their is only working for a pa
I went in the 5856 E Sam Houston Pkwy Houston TX location I stayed in their for nearly 2 hours just to change the plastic inside my glasses Ailene MaMarquez. Hands was very shakey her nails was too long to pick up the little screw she finally got one in but the other...
View full review
View full review
ID
#3416851 Review #3416851 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Let the company propose a solution
New Reviewer

They only sell you a one year warranty but still you have to pay,

Their offers are not cheap every time I get my glasses I pay $500 for 2 pairs, I brougth a pair of sun glasses that I had forgot in someones house and got them back as they were , but now I need to change the prescription and they said it cant be done , frame and glasses are still new,

User's recommendation: I might not , too expensive and frames are too high.

View full review
ID
#3535116 Review #3535116 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • High price on lenses and frames
  • Selection of glasses
Preferred solution
Need information on the Sun if they can change the prescription in the same frames

Advice

Advice - don't accept an 11:00 AM appointment here on Tuesdays as they don't open the doors until 11:00 AM. The doctor is great when you get to see him but scheduling never goes smoothly.
View full review
ID
#3481094 Review #3481094 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona

Late arrival of glasses

Jcpenney Optical - Late arrival of glasses
Ordered glasses from JCPenney optical. Took 6 weeks to get them. I was told 7-10 days. Went in to JCPenney optical and they had arrived. I was pleased with the product. I was going in to cancel the order. I was pleasantly surprised, when they had arrived!

User's recommendation: Be more specific to clerk as to arrival date of product.

View full review
ID
#3273395 Review #3273395 is a subjective opinion of poster.
Location
Lehighton, Pennsylvania
New Reviewer

Glasses

I just got my glasses back and Im not happy with them this has been going on since nov . I bought 2 pairs of glasses the other pair is getting fixed I think I just want my money back and go somewhere else
View full review
ID
#3265482 Review #3265482 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Let the company propose a solution
New Reviewer
I would not recommend this company at all..We've had nothing but issues with them, we went for my glasses and waited over the 10 days for one pair..(one pair came early) the 2 pair we waited for came in without the progressive part needed to read so they had to go back...
View full review
View full review
ID
#3261322 Review #3261322 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Follow yp

Issue w my original set of glasses made, had order redone and which was lost and order having to be resubmitted. Also have an additional pair that still needs to be adjusted.
View full review
ID
#3235612 Review #3235612 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Deliver product or service ordered
Brief eye exam resulted in wrong prescription at Meadows Mall, Las Vegas. I was told I had 30 days to return if unhappy with glasses. I decided metal glasses were too heavy and I couldn't read with them. Returned within 30 days, after excellent service at Vision Works....
View full review
View full review
ID
#2994568 Review #2994568 is a subjective opinion of poster.
Location
North Las Vegas, Nevada

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lack of customer Care

Very expensive. Were not willing to exchange pair of glasses within two weeks after purchased. Wanted me to pay for the exchange for additional modifications. New glasses didn't help much with vision. All an excuse just to make more money and not care about customer satisfaction or well-ebing.

User's recommendation: Don't bother to go. They're a rip-off!

View full review
ID
#2888786 Review #2888786 is a subjective opinion of poster.
Loss
$200
Preferred solution
Price reduction
New Reviewer

Not satisfied

Anti-glare and Anti-scratch coating came off. The man who helped me was great just the glasses were terrible. I wont go back.

User's recommendation: Don’t waste your money.

View full review
ID
#2855330 Review #2855330 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Outstanding Customer Service on 8/31/2021

Original review updated by user Sep 01, 2021
My husband and I went so that he could get his glasses either refilled (wanted to use the frame again if possible) or get new glasses. Though it was 30 mins before closing, the lady who was there was super kind to not only stay and assist us but also assisted 2 other clients as well though it was after closing time. She was super helpful, funny, and just an overall great person. She made us feel comfortable and was not pushy or rushing us to make decisions on our selections. She made sure when knew about the warranty as well. Thanks so much to her assistance with our process. I am excited to go back for my own glasses in the near future.

User's recommendation: Make sure to be kind to though you come in contact with, you never know how their day was going.

View full review
ID
#2830533 Review #2830533 is a subjective opinion of poster.
Location
Roseville, Minnesota
Preferred solution
For her to get recognition for her outstanding customer service. She is amazing and I really feel she goes up and beyond to assist her customers.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Extremely rude employees at the canton store!

2 women working in the optical dept., first completely ignored my husband who needed to look at glasses. He was the only one there at the time. Then another customer lady came in to the optical dept. And one of them immediately waited on her!! She had the nerve to yell at him when he went to sit down on a chair that she said she hadn't sanitized yet. Not his fault, she was too busy doing nothing to get it done! This is part of the complaint!don't

User's recommendation: Don't give your business to j c penny optical!

View full review
1 comment
#2108080

I have dealt the the Canton store for years. Have been really satisfied.

That is why I keep coming back. NO COMPLAINTS....

ID
#2577678 Review #2577678 is a subjective opinion of poster.
Location
Navarre, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong glasses 3 times

Had the exam there, ordered glasses came in wrong, sent back, again came back wrong. Had new exam stated a mistake was made, ordered again. Explained I was leaving on a 7 week vacation in 3 days and needed a refund. NO REFUND. They would reorder them again, I had to cancel my vacation. They could send them to me, but didn't have a great deal of confidence they would be right, will NEVER go here again

User's recommendation: NO NEVER.

View full review
ID
#2507950 Review #2507950 is a subjective opinion of poster.
Location
East Greenbush, New York
Preferred solution
Full refund
New Reviewer

My Insurance was only partially accepted

The Optician at the St. Peters store told me they accepted Eyemed insurance so I went ahead and purchased 2 pairs of glasses. After I filed the claim Eyemed advised Penny's was out of network and only paid a small amount for the glasses. I won't be back to Penny's

User's recommendation: Be sure Penny's takes your insurance before you go.

View full review
ID
#2395915 Review #2395915 is a subjective opinion of poster.
Service
Jcpenney Optical Customer Care
Pros
  • Fair prices
Cons
  • Gave me wrong information on my insurance coverage
Preferred solution
None
New Reviewer

Haven't received my glasses ordered 12-7-20

They dont know what happened why its taking so long to get my glasses

User's recommendation: Never.

View full review
1 comment
#2166835

Oh no, the opticians haves lives and take time off for the holidays.

ID
#2366744 Review #2366744 is a subjective opinion of poster.
Product
Jcpenney Optical Eyeglasses
Loss
$430
Preferred solution
Full refund

They are never open! I live 45 minutes away and have been there 5 times!!!!!

I am so mad!!!! Ive been to JC Pennys optical 5 times!!! And they are never open!!! Their website says theyre open NOW but theyre not!
View full review
ID
#2206478 Review #2206478 is a subjective opinion of poster.
Location
Wingate, North Carolina

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article