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Jcpenney Optical - Do NOT BUY here!

I went to get new glasses. I went there, had my eyes checked, got a new prescription. I ordered two pairs of glasses. When they came, they were blurry. Long story, they do NOT refund money. Do NOT buy from them!
1.0
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Additional Services
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Prescription Services
Product or Service Quality
Reliability
Value for money
I liked
  • Selection of glasses
I didn't like
  • Being ripped off
#1447419
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Jcpenney Optical - Worst glasses ever
I purchased my first progressive glasses from JCP. After less then a month the lenses were so scratched and foggy I could bareley see. I went back and they said they could send them back one time to try and fix. They asked what I used to clean my glasses. I told them I...
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Anonymous
Anonymous

I've worn glasses for over 50 years ; the problem began when they changed from glass lenses to plastic. Glass is more resistant to surface abrasion and has superior refractive...

1.0
#1438062
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Jcpenney Optical in Toms River, New Jersey - Groupon

Bought a groupon for prescription eye wear and cost is more than what expected.
#1412839
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Jcpenney Optical in Toms River, New Jersey - Groupon

Groupon costs more than 60 & 40 % off + $30 off...WHY?
#1412835
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it happened about three weeks ago. i noticed a crack in the left lens upper corner. you cannot feel it, it is like between the glass if that makes sense. i brought the glasses into the Mentor OH store and they told me that it would cost 25.00 to fix and i said it was...
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#1406925
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Had an appointment at 2:15 today. Received a phone call ask me to come early! Ok we least at 1:33 pm arrived at 1:50 pm only to find everyone at lunch. The sign said be back at 2:15...... That was my my scheduled time. So he wanted me their waiting for him for 25...
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1.0
I didn't like
  • Very poor service
#1379203
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I went to JC Penny Optical today for my scheduled appointment at the Village at Sandhill in Columbia, SC. When I arrived there was a customer selecting frames, and I was taken in for my eye exam. I want to let you know the Optometrist was GREAT! He was very thorough...
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Anonymous
Customer

I'm sorry but I really do not understand why you are so upset. Sounds like there were 2 employees and 1 apparently new. It sounds by what you wrote you want 100% of their atte...

1.0
#1343740
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Jcpenney Optical in Deptford Township, New Jersey - Lens fell out

One of my lens fell out, no big deal, go tp jc penny to have repaired. I called, but no answer, just thought busy? Upon arrival i find a be back at 315 sign, with a mother n her 2 chdren already in line. It was few days before school starts..REALLY, in the mall, on a Wednesday at 245. Back at 315 totally respectable!!
1.0
Details
Customer service
#1341814
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I have worn glasses for 70 years and have never gotten such a bad pair of glasses.paid nearly $400 for them and they are so scratched I can hardly see out of them, have only had them six months.went to store and talked to person who sold them to me and she wasn,t...
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1.0
#1339356
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Contact Jcpenney Optical

Mailing Address:
JCPenney Optical
1 Harmon Drive
Blackwood, New Jersey 08012
United States
Phone:
(866) 435-7111
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Jcpenney Optical Products and Services

It has been a year (06/2017)- since I bought JCPenny lenses and frames. To start, JCP managed get the prescription wrong, since these were Progressive lenses in HD, JCP told me I needed time to adjust. BS - I had been wearing progressive lenses for over 25 years. They...
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#1337915
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