Jcpenney Optical
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Jcpenney Optical Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jcpenney Optical has 1.8 star rating based on 132 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Do no like, Convenient to my work.
Cons: Customer service, Poor customer service, Defective glasses.Recent recommendations regarding this business are as follows: "Strongly", "Go to professionals for your eye care needs.", "Don’t go there", "Not to be one. Shop somewhere else.", "Negative".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jcpenney Optical has 1.8 star rating based on 132 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Do no like, Convenient to my work.
Cons: Customer service, Poor customer service, Defective glasses.Recent recommendations regarding this business are as follows: "Strongly", "Go to professionals for your eye care needs.", "Don’t go there", "Not to be one. Shop somewhere else.", "Negative".
Most users want Jcpenney Optical to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Jcpenney Optical Reviews
"Had a great experience."
Made an appointment for my eye exam and was warmly welcomed in by the friendly staff of the JC Penny Optical department at the Tucson Mall in Az. Dr. Dourdian...
"Rude and unreasonable associates"
Basically I purchased a pair of glasses. I was unable to wear the glasses. With the prescription my eye was blurry. When I tried to work with the associates...
Tucson, Arizona
Had a great experience.
User's recommendation: Strongly
Coal City, Illinois
Rude and unreasonable associates
User's recommendation: Go to professionals for your eye care needs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodbridge, New Jersey
Very bad customer service
Preferred solution: Apology
Montebello town center JCPenney optical very rude person
Preferred solution: Nothing
User's recommendation: Don’t go there
Austin, Texas
Closed during listed hours of operation.
User's recommendation: Not to be one. Shop somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guaynabo, Guaynabo
Complain
Two erkes ago I received my eye glasses (2 pair). I had order the lightest glasses.
The day I start wearing the new glasses I had an strong headache, also pain in the nose for the pressure and it last 3 days. I had to go to my doctor because the pain and I had to rest in bed. I went to JCP in Plaza las Américas in San Juan to change the glasses,not the frases, since I have a month according to the garanty. The mannager is never available and the other employs are telling me that the glasses cant be change.
That I have to buy 2 complete pair of glasses, and pay for then, because my insurance dont cover the change of glasses.
I have been a JCP Optical custumer for more than 40 years.
I hope your office can help me solve this problem. On Saturday I have an appoinmet with the mannager, I dont even know his name, but I hope I dont have to take other actions.
User's recommendation: Negative
Coventry, Connecticut
Misinformed information
User's recommendation: Dont purchase JCPenney optical
Orlando, Florida
Very disappointed
User's recommendation: Never go there
Las Vegas, Nevada
Still waiting for my glasses a month and a half later
User's recommendation: If they continue to use the same lab, DON’T DO IT!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hoffman, New Jersey
Great customer service
I dont normally write reviews but I had such a good experience there I just had to say something. Unfortunately, I didnt get the womens name but she was the kindest most helpful employee ever!
I went to the east brunswick store in the mall.
It was June 25th 2022. I had snapped my prescription sunglasses in half. I asked if they could be repaired which I already knew was not likely and I was going on vacation in one week. Unfortunately even if I bought a new pair they would not arrive on time.
The sales women says well let me see if I could find a frame that will fit my lenses. I didnt even know that was a thing. She happened to find a pair that was close to my lenses and proceeded to heat them up to make them fit! She worked on them for quite some time very patiently until she got them perfect.
The whole time having pleasant conversation with me. I was glad to pay the reasonable price for the frames, considering I was planing to buy a whole new pair at any cost just to have them for my trip.
You just dont find sales people like this very often anymore.
I am so grateful that she was the person working that day. She definitely deserves a raise!
User's recommendation: I recommend this business
You should pick up the phone, call them, ask for the manager, describe the employee, give date and time you were there and tell the manager how helpful they were. That way that manager will get the message.
Canton, Ohio
Ordered 4/22 still no glasses 7/21
- Convenient to my work
- Insufficient service
Preferred solution: Full refund
User's recommendation: Don't go
Brookfield, Wisconsin
Love JCPenney optical! Mellissa specifically! She has been a great help to me when picking out glasses. I will forever go there to get my glasses. But mainly because Mellissa is there to help me.
Houston, Texas
I really give jcpenny optical on south lake. Pkwy N a 0 they haven't had someone working in that store that knows what they are doing in a long time the people that's in their is only working for a pa
I went in the 5856 E Sam Houston Pkwy Houston TX location I stayed in their for nearly 2 hours just to change the plastic inside my glasses Ailene {{Redacted}}. Hands was very shakey her nails was too long to pick up the little screw she finally got one in but the other on she added a loner screw because she ended up striping the hole and not putting the other plastic on the other side leaving me not being able to were my glasses I was bless u walk their because I have a restriction I have to have glasses in order to drive . I stop goin to that store because the people that works in their never accommodate me so I started going to the Meyeland location so I call that location to help assist her I work on mon and I need my glasses and I'm still without them today because Ailene {{Redacted}} cannot perform her job!!!
Preferred solution: Let the company propose a solution
My manager does re strings with nails in under 15 minutes, I take 30 minutes to an hour with no nails
Tucson, Arizona
Won’t give me my PD after paying for my exam.
Preferred solution: Deliver product or service ordered
User's recommendation: absolutely not
It’s a liability if you were given your PD and you got in an accident with the glasses on you could sue because PD was wrong
Spring Hill, Florida
They don't call to inform you that your glasses order is in
Preferred solution: Let the company propose a solution
User's recommendation: Don't believe they will call you cuz they won't
Houston, Texas
They only sell you a one year warranty but still you have to pay,
- High price on lenses and frames
- Selection of glasses
Preferred solution: Need information on the Sun if they can change the prescription in the same frames
User's recommendation: I might not , too expensive and frames are too high
A 2 pair package priced at 500$ Likely has a retail value of over $800. Lots of insurance plans won't even save you that much!
About
, ,
JCPenney Optical offers wide assortment of eyewear and eye care services for people who have poor eyesight and need vision correction. Here you can have your eyes examined by independent state licensed Doctors of Optometry in order to choose eyewear correctly, and pick any of eyeglasses, sunglasses or contact lenses that will fit you. The company has a great set of frames that will definitely impress you with variety of colours and shapes. JCPenney Optical™s fashionable designer frames have trusted brand names so you can be sure in their quality. On its web-site visitors can enjoy trying new glasses on right from home in special online fitting room: you just upload your photo and choose any glasses.
Jcpenney Optical is ranked 174 out of 965 in Medical Supplies and Equipment category
USA
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If we don't take your insurance plan in or out of network, our promo still is about 35-50 percent likely to save just as much if not more than what your insurance covers. The retail value of a 2 pair package varies, you paid 400 which means the retail value is actually anywhere from 600 to 800 dollars.