Product: Jcpenney Optical Eyeglasses Clear all filters (51 of 51 reviews match)
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I am now accusing JCPenney Optical of a bait-and-switch as I ask to see the original pair of glasses that I originally ordered that were hanging on the outside Shelf. Obviously there are nowhere to be found. My purpose was to compare what I actually got to what I...
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1.9
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Jcpenney Optical Eyeglasses
#1205940
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I had a $250 allowance with my insurance company for glasses.They have one price posted and when you're getting them they quote a double the price amount. I said forget it and all of a sudden I could get my glasses for what I had. How is that possible unless they are...
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Jcpenney Optical Eyeglasses
#1189694
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When I initially picked up the glasses, the prescription had been done improperly, and they had to be sent back to be redone. After I finally received the glasses with the right prescription, I have had to return to the optical shop 9 times in 16 months because the...
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1.3
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Jcpenney Optical Eyeglasses
#1189142
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Jcpenney Optical - Amazing. Greatest optometrist!

I went a week ago for an eye exam and for a new pair of glasses. This was my second time going to the one in Mall of Georgia and i refuse to go anywhere else. The doctor is super sweet and explained everything to me in a way that i could understand. Every time i go i get in and out and leave happy. My glasses came quicker than expected and I LOVE them. Very happy with both times Ive come here.
5.0
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Jcpenney Optical Eyeglasses
#1176936
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Both my husband & I got glasses (May & July 2017) My glasses had a screw break on the nose piece- These were sent back as a manufacturer defect.When I got them back 2 weeks later, I noticed that the attachment point was still loose and the glasses "wiggled" a lot. Was...
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2.4
Product
Jcpenney Optical Eyeglasses
I didn't like
  • Poor quality of glasses
#1175510
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Jcpenney Optical - Dissatisfied customer!

Very upset that my glasses get scratched. This has happen twice. Your optical emplyee was very rude and told if it happen again there's nothing they can do. PS I'm very careful when cleaning my glasses also I had have glesses from other places that I still own and are in perfect condition. Thank you From a very dissatisfied customer
1.2
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Customer service
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Insurance Plans Acceptance
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Product or Service Quality
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Value for money
Value for money
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Jcpenney Optical Eyeglasses
#1168859
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December 2016 I saw Dr Lelonek for eye exam, been going to him for years, the Best.After the exam, he said Penney prices are compatible to Costco. So, I gave it a try, BIG MISTAKE!! Paid over $300.00 It appears that all the lady wants, is to push the more expensive...
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1.9
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Jcpenney Optical Eyeglasses
I liked
  • Dr lelonek
I didn't like
  • Defective glasses
  • Terrible customer service
#1144146
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I went to Penny's out of convince . The eye exam was A#1 The first pair of frames I picked out fit great but the arms or part that rides on your ears were bent way out, the way a pair of glasses may get over the years. I asked if they could fix them they said no pick...
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Jcpenney Optical Eyeglasses
#1117336
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I am issuing this complaint to whomever is wise enough to listen.JC Penney optical is a horrible company. I bought a pair of glasses there about a year ago and tried to get the glasses repaired. The initial lady who sold them to me quit after having screwed up 7...
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1.0
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Jcpenney Optical Eyeglasses
#1109983
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Jcpenney Optical - Eye glasses

I brought my prescription in one ago. In that time frame the lab had my glasses for 3 weeks. The first set broke....took in.....second set broke.....took them in and now third time around, the glasses are not worth a nickel......I am requesting a full refund.
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Jcpenney Optical Eyeglasses
#1100361
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