Product: Jcpenney Optical Eyeglasses Clear all filters (45 of 45 reviews match)
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December 2016 I saw Dr Lelonek for eye exam, been going to him for years, the Best.After the exam, he said Penney prices are compatible to Costco. So, I gave it a try, BIG MISTAKE!! Paid over $300.00 It appears that all the lady wants, is to push the more expensive...
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1.9
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Jcpenney Optical Eyeglasses
I liked
  • Dr lelonek
I didn't like
  • Customer service
  • Defective glasses
#1144146
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I went to Penny's out of convince . The eye exam was A#1 The first pair of frames I picked out fit great but the arms or part that rides on your ears were bent way out, the way a pair of glasses may get over the years. I asked if they could fix them they said no pick...
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Jcpenney Optical Eyeglasses
#1117336
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I am issuing this complaint to whomever is wise enough to listen.JC Penney optical is a horrible company. I bought a pair of glasses there about a year ago and tried to get the glasses repaired. The initial lady who sold them to me quit after having screwed up 7...
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1.0
Product
Jcpenney Optical Eyeglasses
#1109983
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Jcpenney Optical - Eye glasses

#1100361
I brought my prescription in one ago. In that time frame the lab had my glasses for 3 weeks. The first set broke....took in.....second set broke.....took them in and now third time around, the glasses are not worth a nickel......I am requesting a full refund.
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Jcpenney Optical - Margarita Godomar

#1048840
Lo peor que me pudo pasar en lentes, mala calidad, de vidrios y marcos y la atencion pecima Un gran robo
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Jcpenney Optical Eyeglasses Review

#947774
2.8
Details
My husband and I had a long wait time at this place. Only two people were in and then we were told his glasses would take about 3 weeks before they would come in. I've never had to wait that long for a pair of glasses.
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Jcpenney Optical Eyeglasses Review

#927815
2.0
Details
Ordered new glasses. After three weeks they called and said the frames I selected would not work with the lenses I needed. I went back and selected new frames. They said they would put a rush on it. Three weeks later they still said they were putting a rush on it! I canceled and demanded a full refund. Terrible service, dishonest personnel. Total waste of time.
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Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
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Reliability
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I got glasses to the tune of $370, I got progressive, scratch resistant, glare reducing lenses and a 1 year warranty. These glasses are ***! I have to look down to the edge of my frames for the bifocal part, and the right side is cutting into my normal field of vision.
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Anonymous
Donna Potter

I am happy to say that my dispute with JC PENNEY OPTICAL, which was in Salem Oregon, has been satisfactorily settled. Once a letter made it to the right place, the man I dealt...

1.0
Product
Jcpenney Optical Eyeglasses
#1070848
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The doctor gave me the wrong prescription. .just for reading glasses..when I wear bifocials. .I lady could not even read the numbers. She said the doctor must of been having a bad day.. I left and told them they better NOT BILL MY INSURANCE COMPANY. .and besides that I...
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1.7
Product
Jcpenney Optical Eyeglasses
#1063932
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WARNING: You pay through the nose for a pair of glasses.Coupons are not accepted for what you really want - then you pay hundreds of dollars for a teens glasses only to have them break and you pay extra for scratch resistance and they scratch worse than if you had...
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Anonymous
Anonymous

Do not Buy Glasses at JCPenney Optical

h.kitchener
h.kitchener

Not much sense in paying "hundreds" of dollars for a teen's glasses. Try Walmart Vision and get the cheapest frame they make. The basic lenses all cost the same for whichever ...

Product
Jcpenney Optical Eyeglasses
#1063778
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I had an eye exam in August 2016.They doctor gave me a prescription and I went to a location near my house to get it filled for glasses. When I received the glasses 2-1/2 weeks (later after being promised 7-10 days), I could not see clearly. I took them back and the...
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Anonymous
richard weiler

make them pay, pay , pay. They should have diagnosed the cataracts at your first exam. they are at fault.Small claims is a great option.

1.5
Product
Jcpenney Optical Eyeglasses
I didn't like
  • Policies regarding wrong prescriptions
  • Customer service
  • Product delivery
#1035350
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I recently purchased two pairs of eyewear from j c Penney optical, a pair of no line bifocals and a pair of prescription sunshades.I love the sunshades and have had 0 problems with them but the bifocals......well that's a different story. I had to take them in to the...
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1.2
Product
Jcpenney Optical Eyeglasses
I didn't like
  • Customer service
#1034918
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The prescription was totally wrong. The salesperson tried to make think it was me or the size of the lenses. I picked out smaller glasses and the exact same size (48) that I normally wear. She said she would remake them. The did and I know they are the exact same pair...
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1.2
Product
Jcpenney Optical Eyeglasses
I didn't like
  • Customer service
#1019791
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Dissatisfied with glasses and customer service..On 2/18/16 I purchased. A pair of glasses for $285.00. I came back a month later to have an adjustment for being too loose. Then about the first of Aug. their was a scratch going through the inside of the glass. I called...
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Anonymous
kim

i think you were abusing the warranty

Product
Jcpenney Optical Eyeglasses
#1017912
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