Contact Jcpenney Optical Customer Service
Jcpenney Optical Phone Numbers and Emails
Toll-Free Number:
-
(866) 435-7111
-
(877) 527-3937
Jcpenney Optical Email:
General Info
Contact Information
Jcpenney Optical Website:
Jcpenney Optical Help Center:
Corporate Office Address:
JCPenney Optical
1 Harmon Drive
Blackwood,
New Jersey
08012
United States
Summary of Jcpenney Optical Customer Service Calls
70
TOTAL
CALLS
CALLS
04:06
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Jcpenney Optical?
Shipping and Delivery Question:
- “Haven't received my glasses ordered 12-7-20”
- “Where is a JC Penney optical”
- “Need tracking information on the status of my newly ordered glasses. Mine broke and i need the new ones right away. Help help help. How long do i have to wait”
Product/ Service Question:
- “Warranty work”
- “Broken frames”
- “Glasses broken”
Request for Information Question:
- “Find out where my glasses are, ordered 9/5/2023”
- “Can I still return uncomfortable glasses”
Payments and Charges Question:
- “Very disappointed. Need to speak to someone in charge”
- “Coupon expiration”
Staff Question:
- “Customer service complaint”
- “Extremely rude employees at the canton store!”
Return/ Replace Question:
- Return glasses and frames and have insurance adjusted so i can go somewhere.else.
Other Question:
- “Issues”
- “I want my glasses”
- “Follow yp”
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Jcpenney Optical