Jcpenney Optical Phone Numbers and Emails

Toll-Free Number:

  • (866) 435-7111
  • (877) 527-3937

Jcpenney Optical Email:

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Contact Information

Jcpenney Optical Website:

Jcpenney Optical Help Center:

Corporate Office Address:

JCPenney Optical
1 Harmon Drive
Blackwood, New Jersey 08012
United States

Jcpenney Optical Rating Based on 132 Reviews

Rating details

1.8
more details
Customer service
Price Affordability
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Jcpenney Optical Customer Service Calls

70 TOTAL
CALLS
04:06 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jcpenney Optical?

Shipping and Delivery Question:

  • “Haven't received my glasses ordered 12-7-20”
  • “Where is a JC Penney optical”
  • “Need tracking information on the status of my newly ordered glasses. Mine broke and i need the new ones right away. Help help help. How long do i have to wait”

Product/ Service Question:

  • “Warranty work”
  • “Broken frames”
  • “Glasses broken”

Request for Information Question:

  • “Find out where my glasses are, ordered 9/5/2023”
  • “Can I still return uncomfortable glasses”

Payments and Charges Question:

  • “Very disappointed. Need to speak to someone in charge”
  • “Coupon expiration”

Staff Question:

  • “Customer service complaint”
  • “Extremely rude employees at the canton store!”

Return/ Replace Question:

  • Return glasses and frames and have insurance adjusted so i can go somewhere.else.

Other Question:

  • “Issues”
  • “I want my glasses”
  • “Follow yp”

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