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From the moment I walked in the saleswoman had an attitude with me (for no reason whatsoever) I gave her my name and said I had an appointment for an exam and she goes "oh, we've been trying to contact you to confirm your appointment" (mind you, I never received an...
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1.9
I didn't like
  • Poor customer service
#1059657
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I had an eye exam in August 2016. They doctor gave me a prescription and I went to a location near my house to get it filled for glasses. When I received the glasses 2-1/2 weeks (later after being promised 7-10 days), I could not see clearly. I took them back and the...
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Anonymous
richard weiler

make them pay, pay , pay. They should have diagnosed the cataracts at your first exam. they are at fault.Small claims is a great option.

1.5
I didn't like
  • Poor response to complaints
  • Policies regarding wrong prescriptions
  • Product delivery
#1035350
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I recently purchased two pairs of eyewear from j c Penney optical, a pair of no line bifocals and a pair of prescription sunshades. I love the sunshades and have had 0 problems with them but the bifocals......well that's a different story. I had to take them in to the...
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1.2
I didn't like
  • Customer service
#1034918
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Eyeglasses Review

Jcpenney Optical
#966553
3.1
Details
Its been over 4 weeks no glasses yet
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Customer service
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Diversity of Products or Services
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Value for money

Short Review on November 28, 2016

Jcpenney Optical
#962880
I was in NY Roosevelt Field Mall JC Penny optical and this old sales lady was extremely nasty and very very RUDE and it seems she was ready to punch and kik you at any momment Very bad bad experience
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Jcpenney Optical Customer Care Review

Jcpenney Optical
#956226
3.9
Details
My appointment was bumped, and Sue at the reception desk did not know why her coworker had put one patient ahead of me. I waited to see Dr. Coop who did a marvelous job along with Sue. I would return giving them an opportunity to get it right.
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Customer service
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Diversity of Products or Services
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Value for money
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Jcpenney Optical Eye Exam Review

Jcpenney Optical
#954811
1.0
Details
Made an appointment for my wife and I for an eye exam. The appointment was made a week in advance. The optical department called me when we were enroute to our exams to tell us the doctor doing exams would not accept Eye Med insurance. This was after they had already insured us of our coverage. Very disappointing experience.
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I purchase a groupon twice giving me $290 any pair of prescription glasses or sunglasses. The firat time i went i received great service the groupon was honored and i just payed the difference of $10. The second time i went the price of a similar frame said $99 But the...
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1.0
#1029974
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On March 22 around 2:00 p.m. I went with my mother to look for glasses at JCPenney Optical at Ridgedale. The man interacting with my mom was very harsh with her. I told my mom we needed to leave because of the way he was treating her. I told the man that if we came...
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1.0
I didn't like
  • Customer service
#1025029
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I went to JC Penny Optical around 11:30 on Mar 15, 2017 (my lunch hour) to pick up my glasses and the Optical shop is closed but it says the store hours 10-6. I keep on going back to check if they are open. The saleslady (mens dept) who is across from the Optical Shop...
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#1021234
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I bought a 550.00 pair of glasses with no-line bifocals and the best lenses. The prescription was totally wrong. The salesperson tried to make think it was me or the size of the lenses. I picked out smaller glasses and the exact same size (48) that I normally wear. She...
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1.2
I didn't like
  • Customer service
#1019791
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Dissatisfied with glasses and customer service.. On 2/18/16 I purchased. A pair of glasses for $285.00. I came back a month later to have an adjustment for being too loose. Then about the first of Aug. their was a scratch going through the inside of the glass. I called...
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Anonymous
kim

i think you were abusing the warranty

#1017912
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I purchased my glasses last during your special 2 for $99. It was great the price included the eye exam and any 2 frames under $100 and lenses with no line bifocal for a total of $130. I loved the eyeglasses and the service. I went back this year and was told the same...
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2.5
#1010954
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In Nov of 2016 I had my eyes examined at JC Penney Optical in Columbiana Mall. Afterwards I returned to pick out frames etc. About a week or so later I went back to pick up my new glasses and that is when all of the troubles began. The frames were not the ones I picked...
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#998845
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