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I went to the Tacoma Mall Penny's to purchase glasses. I don't have insurance for eye care so I went for their $99 dollar special. First you have to find a frame that is under 100, of which there is very few. most are $120 and up. When I finally did find a pair. she...
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1.0
I didn't like
  • Staff was rude
#1077417
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First of all, i am disabled and on a fixed income. I went to the Salem JCP Optical in November 2016. I got glasses to the tune of $370, I got progressive, scratch resistant, glare reducing lenses and a 1 year warranty. These glasses are ***! I have to look down to the...
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1.0
#1070848
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First of all the frames I picked out they said they would save for me and they could not find them.. second the doctor just wrote out glasses for ready.. I wear bifocals all the time.. so when the lady that was putting my order together she could not read the numbers...
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1.8
I didn't like
  • Product delivery
  • Optical dept was in hagerstown md
  • Optical department was in hagerestown md
#1064396
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Short Review on March 17, 2017

Jcpenney Optical
#1021908
1.4
Details
Purchased two pairs of what I thought was 2/ $99, was charged $287, and I literally cannot see out of either pair. I have been trying to wear them for six months and can't do it for longer than 45 minutes, I am still wearing my old ones, what a waste of money.
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Eyeglasses Review

Jcpenney Optical
#966553
3.1
Details
Its been over 4 weeks no glasses yet
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Short Review on November 28, 2016

Jcpenney Optical
#962880
I was in NY Roosevelt Field Mall JC Penny optical and this old sales lady was extremely nasty and very very RUDE and it seems she was ready to punch and kik you at any momment Very bad bad experience
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Jcpenney Optical Customer Care Review

Jcpenney Optical
#956226
3.9
Details
My appointment was bumped, and Sue at the reception desk did not know why her coworker had put one patient ahead of me. I waited to see Dr. Coop who did a marvelous job along with Sue. I would return giving them an opportunity to get it right.
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The doctor gave me the wrong prescription. .just for reading glasses..when I wear bifocials. .I lady could not even read the numbers. She said the doctor must of been having a bad day.. I left and told them they better NOT BILL MY INSURANCE COMPANY. .and besides that I...
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1.7
#1063932
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WARNING: You pay through the nose for a pair of glasses. Coupons are not accepted for what you really want - then you pay hundreds of dollars for a teens glasses only to have them break and you pay extra for scratch resistance and they scratch worse than if you had...
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Anonymous
Anonymous

Do not Buy Glasses at JCPenney Optical

h.kitchener
h.kitchener

Not much sense in paying "hundreds" of dollars for a teen's glasses. Try Walmart Vision and get the cheapest frame they make. The basic lenses all cost the same for whichever ...

#1063778
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I am from Boynton Beach Florida...I never go in and comment but this my 3rd aweful encounter with JcPenny Optical at the Boynton Beach mall is the worst...My daughter had an eye exam back in Nov 2016..We were assisted by two older gentlman Mark and Robert very...
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#1062018
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From the moment I walked in the saleswoman had an attitude with me (for no reason whatsoever) I gave her my name and said I had an appointment for an exam and she goes "oh, we've been trying to contact you to confirm your appointment" (mind you, I never received an...
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1.9
I didn't like
  • Poor customer service
#1059657
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I had an eye exam in August 2016. They doctor gave me a prescription and I went to a location near my house to get it filled for glasses. When I received the glasses 2-1/2 weeks (later after being promised 7-10 days), I could not see clearly. I took them back and the...
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Anonymous
richard weiler

make them pay, pay , pay. They should have diagnosed the cataracts at your first exam. they are at fault.Small claims is a great option.

1.5
I didn't like
  • Policies regarding wrong prescriptions
  • Poor response to complaints
  • Product delivery
#1035350
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I recently purchased two pairs of eyewear from j c Penney optical, a pair of no line bifocals and a pair of prescription sunshades. I love the sunshades and have had 0 problems with them but the bifocals......well that's a different story. I had to take them in to the...
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1.2
I didn't like
  • Customer service
#1034918
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I purchase a groupon twice giving me $290 any pair of prescription glasses or sunglasses. The firat time i went i received great service the groupon was honored and i just payed the difference of $10. The second time i went the price of a similar frame said $99 But the...
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1.0
#1029974
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