filters
state:
Show
city:
Show
product:
Show
I went to Penny's out of convince . The eye exam was A#1 The first pair of frames I picked out fit great but the arms or part that rides on your ears were bent way out, the way a pair of glasses may get over the years. I asked if they could fix them they said no pick...
Read more
#1117336
Reply to reviews
Had a very bad experience with JCPenney Optical, Mall of GA- October 2017 Staff was very, very unpleasant, the two girls working there looked very unhappy.. just like above their heads was all rain and thunder!! Not even a smile! They seemed very disturbed of having...
Read more
1.4
#1116763
Reply to reviews
I am issuing this complaint to whomever is wise enough to listen. JC Penney optical is a horrible company. I bought a pair of glasses there about a year ago and tried to get the glasses repaired. The initial lady who sold them to me quit after having screwed up 7...
Read more
1.0
#1109983
Reply to reviews

Jcpenney Optical - The worst ever

Jcpenney Optical
#1113053
1.1
Details
The worst ever trying to get the lens replaced for A year now and have gotten nowhere I keep going in and nothing happens they say they will call and don’t I have Insurance for mom to wear is $35 to replace them and they’re trying to charge me $89 and they say they will call me back and don’t good customer service at all do not help at all either do not handle problems whatsoever
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Jcpenney Optical - Pissed

Jcpenney Optical
#1102411
JC Penney closed the east side location and now they do not know where my optical records are. Additionally doing business with this company is not convenient because of the travel distance involved and their lack of cooperation with mailing the product.
Comment
Show

Jcpenney Optical - Eye glasses

Jcpenney Optical
#1100361
I brought my prescription in one ago. In that time frame the lab had my glasses for 3 weeks. The first set broke....took in.....second set broke.....took them in and now third time around, the glasses are not worth a nickel......I am requesting a full refund.
Comment
Show

Jcpenney Optical - Margarita Godomar

Jcpenney Optical
#1048840
Lo peor que me pudo pasar en lentes, mala calidad, de vidrios y marcos y la atencion pecima Un gran robo
Comment
Show
September 13,2017 I recently stopped into the JC Penny Optical Center in Myrtle Beach. I did't really need new glasses as my prescription hadn't changed. However I am having trouble driving at night due to glare from oncoming headlights and I thought anti-reflective...
Read more
2.0
I didn't like
  • Poor response to complaint
  • Poor response to complaints
#1097272
Reply to reviews
I called into the JCPENNEY Optical dept (West County Mall-St Louis MO) to schedule an eye appointment for an exam and glasses on Thurs Aug 31. I wanted an appt for Monday Sept 4 (which is a holiday). I looked on the website to verify your office was open and a Dr was...
Read more
4.0
Des Peres, Missouri
#1096709
Reply to reviews
The glasses didn't fit well and all they did was adjust them and adjust them over and over. when I wore them I would get dizzy and the sidewalk would look all like a hill . They broke before the year was up. When I purchased them I was told that I didn't have to buy...
Read more
Anonymous
Terry Everett

I requested my appointment with Penny's Optical one week ago. I have used their services for a couple of years. I have no complaints with the optometrist that was working (9...

1.3
Product
I liked
  • Do not like
  • Do no like
I didn't like
  • Dishonest salesperson
#1086839
Reply to reviews
I went to jcpenny store in elmhurst queen mall. I was working a lot and forgot to refill my contact need and encounter someone who didn't greet me, paid 66 dollar and ask for a sample and she said we don't give sample and I said can I call Wednesday to see if you...
Read more
1.4
#1083302
Reply to reviews
I went to the Tacoma Mall Penny's to purchase glasses. I don't have insurance for eye care so I went for their $99 dollar special. First you have to find a frame that is under 100, of which there is very few. most are $120 and up. When I finally did find a pair. she...
Read more
1.0
I didn't like
  • Staff was rude
#1077417
Reply to reviews
First of all, i am disabled and on a fixed income. I went to the Salem JCP Optical in November 2016. I got glasses to the tune of $370, I got progressive, scratch resistant, glare reducing lenses and a 1 year warranty. These glasses are ***! I have to look down to the...
Read more
1.0
#1070848
Reply to reviews
First of all the frames I picked out they said they would save for me and they could not find them.. second the doctor just wrote out glasses for ready.. I wear bifocals all the time.. so when the lady that was putting my order together she could not read the numbers...
Read more
1.8
I didn't like
  • Optical dept was in hagerstown md
  • Product delivery
  • Optical department was in hagerestown md
#1064396
Reply to reviews