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I'd ordered glasses just to find they were useless in reading a menu or viewing my computer screen. I'd called and spoken to the 'manager' who asked me to come in so he could help. He was professional and polite on the phone. What I experienced from there was...
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#1147132
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December 2016 I saw Dr Lelonek for eye exam, been going to him for years, the Best. After the exam, he said Penney prices are compatible to Costco. So, I gave it a try, BIG MISTAKE!! Paid over $300.00 It appears that all the lady wants, is to push the more expensive...
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1.9
I liked
  • Dr lelonek
I didn't like
  • Defective glasses
  • Terrible customer service
#1144146
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I was at the mall of ga, and the young lady Sam was no help in helping me find glasses, she was lazy, and gave me know info that help me in choosing a pair of glasses, I reported her to the manager but in the middle of the conversation , I was put in hold and she never...
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1.0
#1135257
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Jcpenney Optical - Rip off alert!! - JC Penney Optical Newington NH

Jcpenney Optical
#1134461
1.0
Details
My wife went here for the 2 for 99 dollar progressive. When we went to the Manchester CT location her prescription made it 2 for 219 dollars. This time they tried to charge her 495 DOLLARS!!!!!!!!!!!!! under the "2 for 99" deal. We will be filing a complaint with the state of New Hampshire. This is known as the "bait and switch" and is consumer fraud. {{Redacted}}
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Jcpenney Optical - The worst ever

Jcpenney Optical
#1113053
1.1
Details
The worst ever trying to get the lens replaced for A year now and have gotten nowhere I keep going in and nothing happens they say they will call and don’t I have Insurance for mom to wear is $35 to replace them and they’re trying to charge me $89 and they say they will call me back and don’t good customer service at all do not help at all either do not handle problems whatsoever
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Jcpenney Optical - Pissed

Jcpenney Optical
#1102411
JC Penney closed the east side location and now they do not know where my optical records are. Additionally doing business with this company is not convenient because of the travel distance involved and their lack of cooperation with mailing the product.
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Jcpenney Optical - Eye glasses

Jcpenney Optical
#1100361
I brought my prescription in one ago. In that time frame the lab had my glasses for 3 weeks. The first set broke....took in.....second set broke.....took them in and now third time around, the glasses are not worth a nickel......I am requesting a full refund.
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I requested my appointment with Penny's Optical one week ago. I have used their services for a couple of years. I have no complaints with the optometrist that was working (9/12/17) that day other than I'm not too sure his diagnosis is correct. I had been having flashes...
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1.0
I didn't like
  • Being lied to
#1127455
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I went to Penny's out of convince . The eye exam was A#1 The first pair of frames I picked out fit great but the arms or part that rides on your ears were bent way out, the way a pair of glasses may get over the years. I asked if they could fix them they said no pick...
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#1117336
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Had a very bad experience with JCPenney Optical, Mall of GA- October 2017 Staff was very, very unpleasant, the two girls working there looked very unhappy.. just like above their heads was all rain and thunder!! Not even a smile! They seemed very disturbed of having...
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1.4
#1116763
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I am issuing this complaint to whomever is wise enough to listen. JC Penney optical is a horrible company. I bought a pair of glasses there about a year ago and tried to get the glasses repaired. The initial lady who sold them to me quit after having screwed up 7...
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1.0
#1109983
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September 13,2017 I recently stopped into the JC Penny Optical Center in Myrtle Beach. I did't really need new glasses as my prescription hadn't changed. However I am having trouble driving at night due to glare from oncoming headlights and I thought anti-reflective...
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2.0
I didn't like
  • Poor response to complaints
  • Poor response to complaint
#1097272
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I called into the JCPENNEY Optical dept (West County Mall-St Louis MO) to schedule an eye appointment for an exam and glasses on Thurs Aug 31. I wanted an appt for Monday Sept 4 (which is a holiday). I looked on the website to verify your office was open and a Dr was...
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4.0
Des Peres, Missouri
#1096709
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The glasses didn't fit well and all they did was adjust them and adjust them over and over. when I wore them I would get dizzy and the sidewalk would look all like a hill . They broke before the year was up. When I purchased them I was told that I didn't have to buy...
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Anonymous
Terry Everett

I requested my appointment with Penny's Optical one week ago. I have used their services for a couple of years. I have no complaints with the optometrist that was working (9...

1.3
Product
I liked
  • Do no like
I didn't like
  • Dishonest salesperson
#1086839
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