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1.8 Based on 33 reviews
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  • Customers like
    • Nothing at this point 2
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  • Customers don't like
    • Dishonest employees and terrible customer service 5
    • Defective glasses 4
    • Poor customer service 4

So When I get in jcpenny optical i see that it is all closed but it closes at 6:30 it was 5:45 and we were asking other jcpenny employees if it's closed they said no so the front desk is quite tall so we could not see if anyone was in there so we were waiting/looking around for about 10-15 minutes and there was a lady behind the desk and she said oh we are closed (lie) and all the signs in jcpennys says 6:30 closing time even the website so... Read more

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Went to JC Penney Optical Dept. at Laguna Hills Mall, August 2016. Needed a pair of distant and reading glasses. Wanted the 2 for 99.00 special. Zero service. They point you toward a wall of frames and say 'pick out what you want'. Absolutely don't volunteer any assistance. They don't offer ANY advice or assistance! Just fill in your info on the computer and take your money, then tell you two to three weeks for turn-around time. By the... Read more

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I have one pair of glasses that have been adjusted three times now. Can not keep the frame tight enough to hold the lense in. I have had them 6 weeks. Store personal rude and very unfriendly with no options for recourse.

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I've gone to Penny's optical twice....should have learned the first time. Here's the routine. 2 pair $99 out the door. Course first need exam and that's an additional $50-100. Pick your frames:. Here's the ones on special. You pick them out, give to them to hold. Cone back for exam....they dont tell you there's an additional charge for dilation. Then they write up your order. Instead of the $99 + exam, the total should be under $200. They... Read more

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Terrible service!!!!! Within the first month of purchasing glasses my daughters had to be repaired. She used them very little. My son's frames had to be replaced. I never did get a pair of glasses I could actually wear. I made multiple trips, two eye exams and still no glasses I could use. I complained they would tell my to come in. They bent and twisted my glasses and told me to try that. I made 4 or 5 trips. This location is an hour from... Read more

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The sun protection coating on my glasses started cracking within 6 months of purchase. The optical center would not fix without charging again. Customer service is the wrost.

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One pair fell apart just using them at the office. The other pair scratch resistant no they are not normal daily wear and they are horribly scratched. With all the add on its not worth it and JCPenney couldn't care less....never again!!! Read more

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Bought a pair of glasses last october nose pieces fell out and they want me to pay for repairs even though its a defect in the glasses .jcpenny doesnt care about their customers at all will never buy from them again talked to corporate they really dont care

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When a customer comes during open hours, you would think that someone would be there? On the last 2 trips to the Willowbrook Mall store, no one was there! Just a sign saying that they would be back soon. Do they not have enough employees to cover breaks or lunches? Plus, I have only had my glasses a month, and they are loose already!

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This is the worst place ever. Don't waste your time going there. They make more mistake with order your glasses. Also the staff there needs to be re-trained. I order sunglasses and get their to pick them up they are regular glasses then to be told I should've been charged $50 extra. The groupon I purchased stated glasses or sunglasses. No apologies or anything. This department will not make it. They will be out of business soon. No... Read more

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